FAQ & contact
Answers to common questions, or send a message directly — we reply to the email you provide.
🎯 Missions & the alarm
How does mission verification actually work?⌄
Every mission proves you’re genuinely up, entirely on your device. Camera missions (sky photo, make your bed, nature hunts…) have you take a live photo in the moment — your proof, never saved. Movement missions (push-ups, squats, shake) count reps with the motion sensors. Spoken missions are heard by on-device speech recognition. Nothing is recorded, stored, or uploaded — the alarm simply stops once the mission is done.
Is there really no snooze button anywhere?⌄
Correct. There’s no snooze control on the ring screen, the Lock Screen, or in settings. The only way to stop the alarm is to complete your mission.
Does the alarm still work if my phone is on silent or Do Not Disturb?⌄
Yes. Ryser schedules real system alarms through Apple’s alarm engine, which is designed to sound through silent mode and Focus settings the same way the built-in Clock app does.
My alarm didn’t ring — what should I check?⌄
Open the app and go to Settings → Alarm → “Alarm not working?” — it runs a live health check on your permissions and scheduled alarms, and lets you ring a test alarm in one minute. Common culprits: alarm or notification permission turned off, volume all the way down, or the phone powered off overnight.
What if I genuinely can’t do my mission one morning?⌄
There’s an emergency exit on every mission — but it’s earned, not free. It takes a deliberate wait and a press-and-hold, and using it breaks your streak. You’re never dead-ended, but the honest way out is through.
🎈 Streaks & altitude
How does the balloon altitude system work?⌄
Your streak is a hot-air balloon. Each on-time, mission-verified wake-up lifts it higher — from the launch field to the treetops (1 day), above the clouds (7), the high sky (30), and among the stars (50). Miss a morning and the balloon drifts back down.
What counts as breaking a streak?⌄
Missing verification for a scheduled alarm — or taking the emergency exit — ends the streak for that alarm. There are no streak freezes or forgiveness days by design.
Are my mission photos or videos stored anywhere?⌄
No. Mission photos are taken live in the moment as your proof — they aren’t saved, uploaded, analysed, or reviewed by anyone. What’s logged is the timestamp and pass/fail result, not the image itself.
💳 Billing
How much does Ryser cost?⌄
Ryser starts with a free trial, and pricing options are shown clearly in the App Store before you’re asked to confirm a subscription — never hidden or obscured.
How do I cancel my subscription?⌄
Subscriptions are managed entirely through Apple, under Settings → [your name] → Subscriptions on your iPhone.
✉️ Still need help?
Send a message and we’ll reply directly to your email.
Prefer email? Reach us directly at support@ryseralarm.app.